Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Norvoxy Ltd ("Norvoxy", "we", "us", or "our"), a company registered in England and Wales with registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

By accessing or using our website at norvoxy.com, our conversation security platform, APIs, or any related services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services

Norvoxy provides a SaaS platform for conversation security, including:

• Real-time monitoring of AI and human conversations
• Threat detection and blocking capabilities
• Audit trail and compliance reporting tools
• API integration for conversational platforms
• Dashboard and analytics for security operations

The specific features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

3. Account Registration

To access certain features of the Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services to harm, threaten, or harass others
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or attempt to discover source code
• Use the Services to transmit malware, viruses, or harmful code
• Resell, sublicense, or redistribute the Services without authorisation
• Use the Services for competitive analysis or benchmarking without consent

5. Customer Data

You retain all rights, title, and interest in data you submit to or through the Services ("Customer Data"). By using the Services, you grant us a limited licence to access, process, and analyse Customer Data solely to provide the Services.

Our Services are designed with a zero-access architecture. We process conversation metadata in real-time for threat detection but do not store, retain, or access the content of conversations or personally identifiable information contained within them. You are responsible for ensuring you have appropriate consents and legal bases to process any personal data through our Services.

6. Fees and Payment

Fees for the Services are set forth in your Order Form or subscription agreement. Unless otherwise specified:

• Fees are quoted in GBP and exclusive of VAT
• Payment is due within 30 days of invoice date
• Subscription fees are billed in advance
• Usage-based fees are billed in arrears
• All fees are non-refundable except as expressly stated

We may increase fees upon 30 days' written notice. Continued use of the Services after a price increase constitutes acceptance of the new fees. Late payments may be subject to interest at 4% above the Bank of England base rate.

7. Intellectual Property

The Services, including all content, features, functionality, software, and documentation, are owned by Norvoxy and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable licence to use the Services during the subscription term.

"Norvoxy", our logo, and other marks are trademarks of Norvoxy Ltd. You may not use our trademarks without prior written consent.

We welcome feedback and suggestions about the Services. By submitting feedback, you grant us a worldwide, royalty-free licence to use, modify, and incorporate such feedback into our Services.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the relationship ("Confidential Information"). This includes business plans, technical data, customer information, and pricing terms. Confidential Information shall not be disclosed to third parties or used for any purpose other than fulfilling obligations under these Terms.

These obligations do not apply to information that: (a) becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed; or (d) is required to be disclosed by law.

9. Service Level Agreement

We commit to maintaining 99.9% uptime for the Services, measured monthly. Scheduled maintenance windows are excluded from uptime calculations and will be communicated in advance. If we fail to meet this commitment, you may be eligible for service credits as specified in your Order Form.

10. Warranties and Disclaimers

We warrant that the Services will perform materially in accordance with the documentation during the subscription term. Your sole remedy for breach of this warranty is correction of the non-conforming Services or, if correction is not commercially reasonable, termination and a pro-rata refund.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure. The Services are tools to assist with conversation security but cannot guarantee prevention of all security incidents.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• NEITHER PARTY SHALL BE LIABLE FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM

These limitations apply regardless of the theory of liability and even if a party has been advised of the possibility of such damages. Nothing in these Terms excludes liability for fraud, gross negligence, or death or personal injury caused by negligence.

12. Indemnification

You agree to indemnify, defend, and hold harmless Norvoxy and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Customer Data.

We will indemnify you against claims that the Services infringe a third party's intellectual property rights, provided you promptly notify us and give us control of the defence.

13. Term and Termination

The subscription term is specified in your Order Form and will automatically renew for successive periods unless either party provides written notice of non-renewal at least 30 days before the end of the current term.

Either party may terminate these Terms immediately if the other party: (a) materially breaches these Terms and fails to cure within 30 days of notice; (b) becomes insolvent or enters administration; or (c) ceases to operate.

Upon termination: (a) your access to the Services will cease; (b) you must pay any outstanding fees; (c) each party must return or destroy the other's Confidential Information; and (d) provisions that by their nature should survive will continue in effect.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

15. General Provisions

Entire Agreement: These Terms, together with any Order Forms, constitute the entire agreement between the parties and supersede all prior agreements.

Amendments: We may modify these Terms by posting the revised version on our website. Material changes will be communicated via email or in-product notification. Continued use after changes constitutes acceptance.

Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.

Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.

Force Majeure: Neither party is liable for delays or failures due to circumstances beyond reasonable control.

16. Contact Information

For questions about these Terms, please contact us: